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Failed portfolio transfers

What could cause a share transfer to fail?

Personal detail discrepancies

For your shares to transfer smoothly, please ensure that you have checked the shares are registered with your external broker in the same full name and postal address that exists on your Stake account. Any discrepancies between your outgoing investment platform and Stake accounts will cause the transfer to fail. If you believe this is the issue, please reach out to us to update your Stake account registration.

Joint accounts

Unfortunately, Stake does not currently support incoming Wall St portfolio transfers from joint accounts. We’re working to cater for these accounts soon. Our U.S. broker DriveWealth and Stake cannot facilitate third-party portfolio transfer requests where there is a change in beneficial owner.

We may be able to accept ASX portfolio transfers from joint accounts via OMT (Off Market Transfer). Learn more about Off Market Transfers here.

Unit and stock code errors

Submitting the wrong stock codes and units could result in a failed or incomplete transfer. Please ensure you enter everything correctly and double-check that the number of units you’re transferring matches your current shareholdings with your outgoing broker. Should this be your problem, there’s no need to worry as we can always bring them over in a separate request. 

For ASX portfolio transfers, if there is a less-than-marketable parcel (less than A$500) of your position, you cannot directly transfer or purchase shares on the ASX for an amount less than A$500. 

Account number, HIN or SRN errors

Please ensure that you have entered the applicable broker account number, for ASX portfolio transfers Holder Identification Number (HIN) or Security Reference Number (SRN) correctly. Submitting incorrect information will result in a mismatch of details and a failed transfer. 

If you have any queries regarding your portfolio transfer, please get in touch here.

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Stakeshop Pty Ltd, trading as Stake, ACN 610105505, is an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927) ('Sanlam') and an authorised representative (Authorised Representative No. 1241398) of Airwallex Pty Ltd (Australian Financial Services Licence No. 487221) ('Airwallex'). Stake is not authorised by Airwallex under Airwallex’s AFSL to arrange for clients to be issued with securities as Airwallex is not authorised under its AFSL for this purpose. Stake is not authorised by Sanlam under Sanlam’s AFSL to arrange for clients to be issued with a non-cash payment facility as Sanlam is not authorised under its AFSL for this purpose. Stake SMSF Pty Ltd (‘Stake Super’) is not licensed to provide financial product advice under the Corporations Act. This specifically applies to any financial products which are established if you instruct Stake Super to set up a self managed super fund (‘SMSF’). When you sign up to Stake Super, you are contracting with Stake SMSF Pty Ltd who will assist in the establishment of a SMSF under a ‘no advice model’. You will also be referred to Stakeshop Pty Ltd to enable your trading account and bank account to be set up in order to use the Stake Website and/or App. Stakeshop Pty Ltd will also run marketing and promotions to you under. For more information about SMSFs, see our SMSF Risks page.The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services. At Stake and Stake Super, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Any advice given by Stake is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate taxation and legal advice. Please view our Financial Services GuideTerms & ConditionsPrivacy Policy and Disclaimers  before deciding to invest on or use Stake or Stake Super. By using our website or service in any way, you agree to our Privacy Policy and Terms & Conditions. All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance. Stake and Stake Super are registered trademarks in Australia.

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