How can we help?

At Stake, we prioritise your investing experience with the platform. If you are currently experiencing issues with your portfolio and would like assistance or if you have questions about your account – please get in touch with our support team here. 

See below for answers to some common questions as well as steps on how to delete your Stake account. 

Is there a feature missing you would like to see?

Your input allows us to continue delivering the features our investors want. If there are investing tools or trading features you would love to see on Stake, you can let us know here.  

Do you have another Holder Identifier Number (HIN) you’re looking to transfer?

If you already have a Holder Identifier Number (HIN) elsewhere –  you can easily transfer it over to Stake in a few simple steps.

All you need is: 

• Your photo I.D
• A completed broker-to-broker transfer form 
• A copy of your holding statement

Attach a copy of your valid photo I.D., holding statement and your filled out broker-to-broker form in an email to share-transfers@hellostake.com.

Please note, that the broker-to-broker form has to be printed out and manually signed with a wet ink signature. 

Once successfully submitted, the transfer typically takes 2-5 business days to execute depending on your outgoing platform.  

What does Stake charge for brokerage?

Here are some helpful resources that may address concerns surrounding Stake’s fees and charges.

Fees: We keep brokerage fees simple and transparent with A$3 brokerage on any trade up to A$30k and 0.01% on trades over A$30k. Compare Stake with other investment platforms on our pricing page. 

With Stake Rewards you can reduce brokerage fees and earn extra stock simply by referring new people to Stake. 

Does Stake charge inactivity fees?

Stake does not charge inactivity fees regardless of portfolio size, cash balance or time spent away from the platform. This means that if you want to take a break from investing, you can do so without the fear of additional fees. 

Steps on how to close Stake accounts

To close your Stake account (AUS or Wall St), you’ll need to have no securities or cash in it.  We cannot close accounts with any funds in them or with any funds owing.

Once you have no balances in your account, simply follow these steps: 

On the Stake app

1. Log in to Stake
2. Go to More > Your accounts
3. At the bottom of the screen, select ‘Close account’
4. Follow the prompts and your account will be closed 

On desktop

1. Log in to Stake
2. Go to Menu icon (top right)  > Account
3. At the bottom of the screen on the right corner, select ‘Close account’

Once you request to close your account it will be placed under a pending closure state for 14 days. During this time you will be able to reopen your account simply by signing in again. You will need to re-commence the closure process if you sign in to your account during these 14 days. 

After these 14 days, your account will be permanently closed. We recommend that you download any documents you may require before closing your account as you won’t be able to do so once the account is closed.

You will no longer have access to your account information, including historical trades, funding and reporting. We suggest downloading all required reports and documents before closing your account.

When we receive your request through email, we'll close your account and unsubscribe you from ongoing correspondence (marketing or otherwise). You may still receive marketing material until the request is fully completed.

Please note, that we may retain certain information as required by law or for legitimate business purposes, and you may still receive legally required correspondence. For the period that Stake retains your data, it will be handled following our latest Privacy Policy.