Financial Services Guide (Australia)
Stakeshop Pty Ltd
ACN: 610 105 505
Authorised Representative No. 1241398
Preparation date: 22 July 2021
Stakeshop Pty Ltd (Stake, us, our) is an Authorised Representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Sanlam) which holds Australian Financial Services Licence number 337927.
Stake is also an Authorised Representative (Authorised Representative No. 1241398) of Airwallex Pty Ltd (Airwallex) which holds Australian Financial Services Licence number 487221.
This Financial Services Guide (FSG) is provided to you by Stake to inform you of the financial services provided by us and to comply with our obligations as an Authorised Representative of Sanlam and Airwallex. Sanlam is located at Level 2, 33 York St Sydney NSW 2000. Airwallex is located at Level 7, 15 William Street, Melbourne, VIC 3000.
This FSG applies to those who agree to use the Australian regulated service. For the Terms, Disclosures and other legal documents related to our other regulated service, please visit https://hellostake.com/au/legal
If you are based in a jurisdiction where Stake is not registered (or regulated) you are responsible for ensuring that you comply with all local laws and regulations that you are subject to and for obtaining your own financial advice and legal advice if you are unsure.
Level 10, Aurora Place, 88 Phillip Street, Sydney NSW 2000
Stakeshop Pty Ltd
PO BOX 1046, Edgecliff NSW 2027
Website – https://hellostake.com/au
Email – firstname.lastname@example.org
What is a Financial Services Guide?
This FSG is an important document to help you understand and decide if you wish to use the financial services we are able to offer you.
It provides you with information about us, and the services we provide. Its purpose is to help you decide whether to use any financial service we offer and includes:
- Who we are;
- How to contact us;
- Who our authorising Australian Financial Services Licensees are;
- What financial services we are authorised to provide to you;
- The costs of any services we may provide to you;
- How we, our staff and any other relevant parties are paid and any remuneration that may be received by these parties;
- Any relationships we have with any other organisations affiliated with us or with product issuers, which might influence us in providing financial services to you;
- how complaints are addressed; and
- Our compensation arrangements.
What other disclosure documents and statements will I receive?
You will not be provided with any personal financial product advice as part of the Stake process. Any advice we provide to you is general advice only, and does not take into account your specific needs or objectives. All of our commentary, statements of opinion and recommendations in relation to financial products have been prepared without taking into account your personal objectives, financial situations or needs. It is up to you to decide whether or not you want to use our services, and if you need assistance or advice in this regard, you should consult a suitably qualified financial adviser.
You will not receive a Statement of Advice from Stake.
Generally, where we arrange for the issue of a financial product to you, you may receive a Product Disclosure Statement (PDS) or other relevant disclosure documents that include information about the product so that you can make an informed decision whether to acquire the product. The PDS will include any relevant terms, significant risks and costs associated with the supply of that financial product.
Who are we and what services do we provide?
Stake provides customers with the ability to trade selected securities listed on United States stock exchanges, including fractional interests in those securities.
We, and our AFSL licensees (severally, as applicable), act on your behalf when providing financial services to you. Neither we nor our licensee is a participant of a stock exchange.
On Stake, you are able to buy and sell US listed securities by way of creating your own Stake account. Once the customer has cleared funds in its US trading account held with Drivewealth, LLC, an order can be placed.
When you sign up with Stake, you agree to commence the application process for a DriveWealth, LLC US brokerage account (which includes an application for a DriveWealth Limited Purpose Margin Account).
When you sign up with Stake, an Airwallex Wallet may also be opened in your name with your consent during onboarding. Airwallex services will be accessible through the Stake platform, including Wallet Services to hold your funds in Stake, Top Up and Collection Services to top up funds and receive proceeds and payments from Stake, and Payout Services to pay out funds from the Wallet to a linked bank account or Stake.
For Australian residents who elect to open an SMSF, Company or Trust account a Macquarie Bank Cash Management Account (CMA) may be opened in your name. The Macquarie CMA is registered in the customer’s name and enables the customer to transfer funds between AUD and USD in a safe and cost effective way. If this applies to you, please read the Macquarie Bank CMA terms and conditions, disclosures and customer agreement documents before applying for a Stake account.
We have entered into a Fully Disclosed Clearing Agreement with DriveWealth, LLC (DriveWealth). DriveWealth provides execution and clearing services to the customer. Your identity will be disclosed to DriveWealth, so that DriveWealth can enter into a broking agreement with you.
All orders (both for whole shares and fractional shares) are executed at the National Best Bid or Offer as of the time of your order.
It should be noted that if you open an account with us, some of the information you provide will be used so that we, and our partners, can identify who you are as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act 2006).
The Financial Services we are authorised to provide
We are authorised by Sanlam to provide the following financial services to retail and wholesale clients:
- General financial product advice in deposit and payment products, managed investment schemes and securities; and
- Deal in a financial product on behalf of another person in respect of deposit and payment products, managed investment schemes and securities.
Sanlam is an investment and financial services house with extensive experience in servicing the needs of both private investors and corporate clients. Sanlam has an extensive suite of products to service the needs of private clients and institutional investors.
We are separately authorised by Airwallex to provide the following financial services to retail and wholesale clients: deal in a financial product on behalf of another in relation to a non-cash payment facility. Airwallex provides a global payments and financial infrastructure network to help its customers grow in every corner of the world.
Stake is not authorised by Airwallex under Airwallex’s AFSL to arrange for clients to be issued with securities as Airwallex is not authorised under its AFSL for this purpose. Stake is not authorised by Sanlam under Sanlam’s AFSL to arrange for clients to be issued with a non-cash payment facility as Sanlam is not authorised under its AFSL for this purpose.
In providing our service, other financial issues may arise, such as how to invest money, the most appropriate investments for you, and taxation issues. As we are not authorised to provide advice relating to those financial issues, or any other financial services except those explained above. You should seek specific advice from the appropriate professionals if these issues are relevant to you.
How to contact us or instruct us
You can get in touch with us through the contact details at the top of this FSG.
If you wish to execute a transaction you can do so through our website on your Desktop/Laptop or mobile application on applicable mobile devices. When you do this, you will be subject to our Terms and Conditions, which are available on Stake.
How are we paid?
There are a number of costs, fees and commissions that you may be required to pay us, in order to use our services which will be updated in this FSG from time to time. As at the date of this FSG, these fees are as set out in the table below:
All fees are in USD.
There are some minor sell-only regulatory fees:
Gross FX margin
70 FX points from the spot rate, ie. $0.70 on every A$100 transferred (min FX fee $2).
Express funding provides cleared funds in USD during the next US trading day
Portfolio transfers in from other brokers
ACATS – Free
DTC – $15 per position
Stake, through our broker DriveWealth accept both ACATS and DTC incoming transfers. A sufficient cash balance is required in your Stake account to commence the transfer.
Portfolio transfers out to other brokers
$200 per account on both ACATs or DTC. DTC transfer includes up to 4 positions.
Additional position on DTC will be charged at $50 per position.
Brokers either accept transfers via the ACATS or DTC System.
Please check with your broker to understand what the charges are. A sufficient cash balance is required in your Stake account to commence the transfer.
US tax certification (W-8 BEN)
$5 per account upon lodgement
A flat fee for lodging all your US related tax documentation. We reserve the right to provide this free or up to the prescribed fee amount.
Third party deposit fee
Up to $25
This fee is to pass on the costs incurred by Stake for rejecting third-party deposits and sending them back to source
Our directors and employees who provide the financial services described in this FSG are remunerated by way of salary and other employee benefits. They may also be eligible for a discretionary bonus or other incentives. Employees may also be rewarded by monetary and non-monetary benefits. It is not possible to determine in advance what (if any) additional benefits any employee will receive as these benefits are not generally attributed to any particular product or service they provide.
Stake may be entitled to earn interest on the monies held by our customers at Drivewealth’s US brokerage customer accounts. None of the benefits received by us from third parties affect the quality of our service or increase or impact the amounts payable by you as part of receiving our services. You can request more specific details of other benefits that will be received by Stake in relation to financial services described in this FSG by contacting Stake directly or using the contact details set out at the end of this FSG.
How do Stake’s people and related third parties get paid?
If you have been referred to us by another party, that other party may receive an introductory fee and/or an ongoing commission on every transaction. This fee will only be paid to the referring party if authorised by you.
You may request further details of the fees and benefits (including any commissions) that may be payable at any time by reviewing our pricing page or contacting us.
Details of Associations or Relationships
Stake has a relationship with Macquarie Bank, DriveWealth, POLi and Airwallex all of whom provide services directly to you in order for you to access our services. These relationships in no way influence the provision of financial services by Stake to you.
Complaints and Disputes
If you are not satisfied with any aspect of the service that has been provided by us, you are entitled to complain. We have established procedures to ensure that all enquiries and complaints are dealt with. Please contact our Complaints Manager on:
Email address: email@example.com
Phone number: (02) 8294 6304
Postal address: PO Box 1046, Edgecliff NSW 2027
All complaints are reviewed and investigated by our Compliance Manager. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint.
In the event that we are unable to resolve any issue or complaint you can contact:
- In relation to any issue or complaint relating to general financial product advice or dealing in a financial product on behalf of another person in respect of deposit and payment products, managed investment schemes and securities, Sanlam who has a formalised client complaint resolution procedure in place to resolve any complaints or concerns you may have about the service provided to you. These should be directed to the Compliance Manager by email at firstname.lastname@example.org; or
- In relation to any issue or complaint relating to deal in a financial product on behalf of another in relation to a non-cash payment facility, please contact the Airwallex Customer Support team at email@example.com or 13 32 99 (Australia) or +61 3 9068 5517 (International) or the Stake Customer Support team at firstname.lastname@example.org
If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, we offer the use of an independent arbiter, namely the Australian Financial Complaints Authority, of which Sanlam and Airwallex are members.
You can contact AFCA on 1800 931 678 (if in Australia) or in writing at GPO Box 3, Melbourne, Victoria 3001, Australia. You can also contact the AFCA through their website: http://www.afca.org.au , by email: email@example.com.
Stake holds Professional Indemnity Insurance cover for the activities conducted under its AFSL licensee authorisations and continues to maintain Professional Indemnity Insurance that generally satisfies the requirements of s912B of the Corporations Act 2001 and Regulatory Guide RG126.
Please retain this FSG for your reference and any future dealings with us.