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Withdrawal mistakes & delays

What happens if I accidentally input incorrect details?

If you have realised that the details you have put in for your withdrawal are incorrect, please immediately contact the Stake support team here

Stake will endeavour to recall funds that have been withdrawn with incorrect details. However, this process can take up to 30 days and a successful recall of funds cannot be guaranteed. We recommend you always double-check the bank details before confirming your withdrawal request.   

To ensure the security of your funds, we have extra verification methods in place for withdrawals and may contact you or request extra information. These checks are to ensure that your withdrawal details are correct and to prevent any fraud attempts on your account.

Stake is not liable for monetary loss resulting from incorrect information being entered in the withdrawal process (as per our Terms & Conditions). If money is credited to the wrong account, we cannot guarantee its recovery.


Successful withdrawals from your Stake AUS or Wall St account to your external nominated bank account should typically settle within two business days. 

The time taken for funds to arrive in your account is outside of Stake's control. It is also dependent on payment partners and the incoming bank as well. Stake provides an estimated range for funds landing to manage expectations around the factors influencing payment processing. 

For various reasons (such as banking partners, withdrawal verification checks, and legal regulations), Stake makes no guarantees for the timing of receipt of funds. Stake recommends factoring in possible delays when withdrawing your funds to avoid any inconvenience.

If you have queries on your withdrawal status after four business days, please reach out to the Stake support team here

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Stakeshop Pty Ltd, trading as Stake, ACN 610105505, is an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927) ('Sanlam') and an authorised representative (Authorised Representative No. 1241398) of Airwallex Pty Ltd (Australian Financial Services Licence No. 487221) ('Airwallex'). Stake is not authorised by Airwallex under Airwallex’s AFSL to arrange for clients to be issued with securities as Airwallex is not authorised under its AFSL for this purpose. Stake is not authorised by Sanlam under Sanlam’s AFSL to arrange for clients to be issued with a non-cash payment facility as Sanlam is not authorised under its AFSL for this purpose. Stake SMSF Pty Ltd (‘Stake Super’) is not licensed to provide financial product advice under the Corporations Act. This specifically applies to any financial products which are established if you instruct Stake Super to set up a self managed super fund (‘SMSF’). When you sign up to Stake Super, you are contracting with Stake SMSF Pty Ltd who will assist in the establishment of a SMSF under a ‘no advice model’. You will also be referred to Stakeshop Pty Ltd to enable your trading account and bank account to be set up in order to use the Stake Website and/or App. Stakeshop Pty Ltd will also run marketing and promotions to you under. For more information about SMSFs, see our SMSF Risks page.The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services. At Stake and Stake Super, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Any advice given by Stake is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate taxation and legal advice. Please view our Financial Services GuideTerms & ConditionsPrivacy Policy and Disclaimers  before deciding to invest on or use Stake or Stake Super. By using our website or service in any way, you agree to our Privacy Policy and Terms & Conditions. All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance. Stake and Stake Super are registered trademarks in Australia.

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