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What happens if I accidentally input incorrect details?

If you have realised that the details you have put in for your withdrawal are incorrect, please immediately contact the Stake support team here. 

Stake will endeavour to recall funds that have been withdrawn with incorrect details. However, this process can take up to 30 days and a successful recall of funds cannot be guaranteed. We recommend you always double-check the bank details before confirming your withdrawal request.   

To ensure the security of your funds, we have extra verification methods in place for withdrawals and may contact you or request extra information. These checks are to ensure that your withdrawal details are correct and to prevent any fraud attempts on your account.

Stake is not liable for monetary loss resulting from incorrect information being entered in the withdrawal process (as per our Terms & Conditions). If money is credited to the wrong account, we cannot guarantee its recovery.

Delays

Successful withdrawals from your Stake AUS or Wall St account to your external nominated bank account should typically settle within two business days. 

The time taken for funds to arrive in your account is outside of Stake's control. It is also dependent on payment partners and the incoming bank as well. Stake provides an estimated range for funds landing to manage expectations around the factors influencing payment processing. 

For various reasons (such as banking partners, withdrawal verification checks, and legal regulations), Stake makes no guarantees for the timing of receipt of funds. Stake recommends factoring in possible delays when withdrawing your funds to avoid any inconvenience.

If you have queries on your withdrawal status after four business days, please reach out to the Stake support team here.