How can we help?

Funding delays & mistakes

Your deposit could be delayed for several reasons: 

  • You may have not correctly entered your 10-digit Stake Wall St account number into the Description field of your bank transfer
  • Your bank may have placed a 24-hour hold on your first deposit to your USD balance 
  • You may have mistyped the Account Number: 04-2024-062320-100
  • There could be a compliance check, in-line with Anti-Money Laundering legislation 

Important information

  • Your Stake Wall St account number (beginning with ST) must be included in the ‘Description’ field of your bank transfer. If not, your funds may be returned. It can take up to 30 days for unsuccessful deposits to be returned.
  • Some banks have both ‘Description’ and ‘Reference’ fields available – please ensure your 10-digit ST account number is entered in the ‘Description’ field
  • Stake does not accept third-party deposits

What happens if I accidentally enter the wrong details?

If you have used the wrong bank details for a deposit, we advise you to inform your bank and request a reversal.

We recommend saving your Stake bank details in your banking address book to minimise risk.

If you have further questions regarding the deposit, you can get in touch with our support team here.


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Stakeshop Pty Ltd is registered as an overseas company in New Zealand (NZBN: 9429047452152), and is registered as a Financial Service Provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (No. FSP774414). We hold a full licence issued by the Financial Markets Authority to provide a financial advice service under the Financial Markets Conduct Act 2013. However, the content on this website has not been prepared to take into account any of your individual objectives, financial situation or needs. To the extent you require further information about the relevant New Zealand legislation that may apply, or require specific advice, please contact your legal and/or financial adviser (as appropriate). The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services. At Stake, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Any advice is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate taxation and legal advice. Please view our Terms & Conditions, Privacy Policy, Financial Advice Disclosure and Disclaimers before deciding to use or invest on Stake. By using the Stake website or service in any way, you agree to our Privacy Policy and Terms & Conditions All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance. Stake is a registered trademark under class 36 (New Zealand).

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