How can we help?

Is my data protected?

We work to meet the highest standards of privacy regimes in Australia, New Zealand, and all the markets in which we operate. 

We may hold your personal information in either electronic or hard copy form as required. We store personal information with third-party data storage providers, including Amazon Web Services.  

More information is available in our Privacy Policy.

Are the documents I send to you secure?

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification or disclosure and use several physical, administrative, personnel, and technical measures to protect your personal information. For example, we encrypt all data and have it stored in secured facilities. However, we cannot guarantee the security of your personal information.

As your personal information is available inside the Stake app or website, we require you to set a strong password when creating an account and either set up multi-factor authentication or use a one-time password sent to your email upon each login. 

We request that you do not share your password with anyone and it remains confidential.