How can we help?

How do I buy or sell shares?

To buy shares on Stake:

• Log into your Stake account
• Find the security you’re interested in
• Select Buy
• Select the order type, number of shares/dollar value and the desired price (if applicable)
• Review your Buy order 
• Follow the prompts to submit your order

To sell shares on Stake:

• Log into your Stake account
• Find the security you wish to sell in your Holdings
• Select Sell
• Select the order type, number of shares/dollar value and the desired price (if applicable)
• Review your Sell order
• Follow the prompts to submit your order

Note that, while you can place a limit or stop order at any time, the order request will only be executed if your order criteria are met. Our broker-partner has the discretion to reject certain order types.

Things to consider before placing orders

You are responsible for the orders you place on Stake. Some things to consider before you place an order may include:

1. Inside information: do you know anything about the company issuing the security that is not generally available to the public?
2. Price impact: is the order likely to result in a material movement in the security’s price in terms of percentage points or price steps?
3. Order size: is the order size likely to materially impact a security’s trading price?
4. Timing of the order: is the time in which an order is being placed likely to materially impact or have the potential to materially affect a security’s share opening or closing price?
5. Existing orders: if an order being entered forms a group of existing orders in a security’s order book, can the existing orders be consolidated by combining volumes at the same price point?
6. Order cancellations: have you cancelled numerous submitted orders prior to execution, with respect to trades that have executed?;
7. Order frequency: have you entered multiple orders into the market within a short period of time?
8. Share ownership: if you submit an order into the market, would this result in no change in beneficial ownership (i.e., will you have a continued interest in the relevant security before and after the intended transaction)? 

We understand order rejections or cancellations can be frustrating, and hope the information above clarifies the reasons they may happen.

Invalid orders 

You’ll be unable to place an order on Stake under the following conditions:  

• You have insufficient funds/buying power or have pending orders that are impacting your buying power. 
• You don’t have sufficient holdings to place a sell order.  
• You’re trying to place a limit order for a fractional amount of stock. Limit orders can only be created/executed for whole units of stock, e.g. if you hold 2.5 shares, you can only create a sell limit order for two shares – the remaining 0.5 can only be sold via market order.
• You’re pricing a buy stop or sell stop order less than $0.05 above or below the current market price. 
• Your order is under the minimum size of US$10. 
• If your order won’t go through or has been cancelled/rejected and none of the above explains it, please reach out to our customer support team and we’ll investigate this for you.

What happens if a security I own gets delisted?

In some situations, you may hold a security that has been voluntarily or involuntarily delisted from an exchange and is no longer available to trade. 

Delisting a security could be the result of:

• The underlying company ceasing operations/declaring bankruptcy 
• A corporate action such as a takeover or merger
• A company transitioning to private ownership
• A company failing to meet listing requirements on an exchange 

If a security has been delisted, your sell orders may be rejected. In some cases the security may have moved to the OTC Markets.

Nasdaq publishes a list of issuers that are pending delisting or suspension. This can be viewed here.

If you own delisted securities and would like to know your options for potentially selling these shares, you can contact our customer support team here.