Stake (“we”, “our”, “us”) is the trading name of:
Stakeshop Pty Ltd (NZBN: 9429047452152) is registered as a Financial Service Provider in New Zealand under the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (No. FSP774414).
If you have any questions about this document please email us at email@example.com
We comply with the New Zealand Privacy Act 2020 when dealing with your personal information. This policy does not limit or exclude any of your rights under that Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
We may collect the following types of personal information:
We may collect this information when you:
All information we collect must have a lawful purpose, and be necessary in order to provide our services.
The lawful purpose for collecting necessary information may be:
Where you’ve agreed to us by providing your information, you indicate you’re happy for us to use your personal information where lawful and necessary.
We may collect, hold, use and disclose your personal information for the following purposes:
Due to the international nature of our services, we use partners and providers that may be based overseas and we may be required to share your information with them. When you provide your personal information to us, you consent to the disclosure of your information outside of your country of residence and acknowledge that we cannot guarantee that such partners or providers will handle your personal information in compliance with the laws and practices of your local market.
Where we disclose your personal information to a third party outside of your local jurisdiction who uses that personal information for their own purposes, we will ensure that they are subject to comparable privacy laws or are required to protect the personal information in a way that is comparable to the privacy laws in your jurisdiction.
The data we collect from you may be transferred to and stored somewhere outside of your local jurisdiction if we have specific agreements and/or due diligence in place. In certain circumstances it may also be processed by staff outside of New Zealand and those who work for us or a select third party.
Cookies are small text files that store information on your device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
You can elect to disable all cookies, or to disable certain cookies, however our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We store any electronic information on secure servers through Amazon Web Services.
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we encrypt all data and have it stored in secured facilities. However, we cannot guarantee the security of your personal information.
As your personal information is available inside the Stake app or website, we require you to set a strong password when creating an account and encourage users to set up multi-factor authentication. We request that you do not share your password with anyone and it remains confidential.
By law, we need to store information about you for 7 years. Ordinarily, we will not hold your personal information for more than those periods after our relationship with you has ceased, unless required by law or due to an ongoing claim.
Under all circumstances, you have the following rights:
If you would like to exercise any of these rights, you can log into your account or email us at firstname.lastname@example.org. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
If you think we have breached the New Zealand Privacy Act 2020, or you wish to make a complaint about the way we have handled your personal information, you can contact us at email@example.com
Please include your name, email address and/or telephone number and clearly describe your complaint. For security reasons, we can’t deal with your request if we are not sure of your identity, so we may ask you for proof of your ID. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you think that we have failed to satisfactorily resolve your complaint, you can contact the Office of the Privacy Commissioner at: PO Box 10-094, The Terrace, Wellington 6143, phone 0800 803 909, https://privacy.org.nz/.
Effective: 1 June 2021