How can we help?

What happens if I accidentally input incorrect details?

• You must enter the correct bank account details to ensure your withdrawal gets processed correctly and without delay. If you think you've entered incorrect details, please reach out to the Stake support team here.
• All withdrawals must be in NZD; Stake does not support USD withdrawals.
• Please ensure that the name on the nominated account for the withdrawal matches your Stake account. We are unable to process withdrawals to third-party accounts.
• To ensure the security of your funds, we have extra verification methods in place on withdrawals and may contact you or request extra information. These checks are to ensure that your withdrawal details are correct and to prevent any fraud attempts on your account.
• Stake is not liable for monetary loss resulting from incorrect information being entered in the withdrawal process (as per our Terms & Conditions). If money is credited to the wrong account, we cannot guarantee its recovery.

Delays

Successful withdrawals from your Stake account to your external nominated bank account should typically settle within two business days. 

The time taken for funds to arrive in your account is outside of Stake's control. It is also dependent on payment partners and the incoming bank as well. Stake provides an estimated range for funds landing to manage expectations around the factors influencing payment processing. 

For various reasons (such as banking partners involved, withdrawal verification checks, legal regulations), Stake makes no guarantees for the timing of receipt of funds. Stake recommends factoring in possible delays when withdrawing your funds to avoid any inconvenience.

If you have queries on your withdrawal status after four business days, please reach out to the Stake support team here.