How can we help?

How do I withdraw my cash balance?

You can withdraw funds from your available cash balance (this may differ from your buying power). Any recent deposits, transfers or proceeds from sell orders need to clear first – this usually takes 2–3 business days. Once your funds are cleared:

 

On the app:
Go to Manage > Balances > Withdraw

 

On the web:
Click the Wallet icon > Withdraw
Choose to withdraw from your available NZD or USD balance

Then:

• Enter the amount you want to withdraw

• Select the bank account you want to send it to

• To add a new account, tap Edit account and follow the prompts. The bank account must be in your name

• Review the withdrawal summary

• Verify the request with the PIN sent to your phone or authenticator app

• Confirm your request

 

When will I receive my funds?

Withdrawals usually settle to your withdrawal account within 2–3 U.S. business days

Public holidays (including U.S. holidays for USD withdrawals) may add an extra day.

Withdrawal times depend on our banking partners and security processes – so they can’t be fast-tracked. If it’s been more than 3 business days, our Support team can help.

 

A few things to keep in mind

• One linked bank account: For your security, you can only link one bank account to your Stake profile at a time. To change it, remove the old one and add a new account.

• Names must match: The name on your bank account must match your Stake account. Withdrawals can’t be sent to third-party accounts.

• NZD only: All withdrawals are paid to your external account in New Zealand Dollars (NZD).

• Double-check your details: Incorrect bank info can cause delays or lost funds. Stake isn’t responsible for errors in the bank details you provide.

• Extra security checks: We may occasionally contact you for additional verification to keep your account secure. Keep an eye on your inbox.

• Processing times may vary: Estimated timeframes are a guide – actual timings depend on your bank and any verification steps required.