How can we help?

At Stake, we prioritise your investing experience with the platform. If you are currently experiencing issues with your portfolio and would like assistance or if you have questions about your account – please get in touch with our support team here. 

See below for answers to some common questions as well as steps on how to delete your Stake account.
  

Is there a feature missing you would like to see?

Your input allows us to continue delivering features our investors want. If there are investing tools or trading features you would love to see on Stake, you can let us know here. 

What does Stake charge for brokerage?

Here are some helpful resources that may address concerns surrounding Stake’s fees and charges.

Fees: We keep brokerage fees simple and transparent with US$3 brokerage on any trade up to US$30k and 0.01% on trades over US$30k. Compare Stake with other investment platforms on our pricing page.

With Stake Rewards you can earn extra stock simply by referring new people to Stake. 

Does Stake charge inactivity fees?

Stake does not charge inactivity fees regardless of portfolio size, cash balance or time spent away from the platform. This means that if you want to take a break from investing, you can do so without the fear of additional fees. 

Steps on how to close Stake accounts

To close your Stake account, you’ll need to have no securities or cash in it.  We cannot close accounts with any funds in them or with any funds owing.

Once you have no balances in your account, simply follow these steps: 

On the Stake app

• Go to More > Your Accounts
• At the bottom of the screen, select ‘Close account’
• Follow the prompts and your account will be closed 

On desktop 

• Go to Menu icon (top right)  > Account
• At the bottom of the screen on the right corner, select ‘Close account’

When we receive your request through email, we'll close your account and unsubscribe you from ongoing correspondence (marketing or otherwise). You may still receive marketing material until the request is fully completed.  Please note that we may retain certain information for a certain period as required by law or for legitimate business purposes, and you may still receive legally required correspondence.