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Sign-up requirements

Funding & Withdrawal

Funding

Adding and updating funding cards

Payment card errors

Funding mistakes

Maximum funding amounts

Funding methods

Funding timeframes

Funding fees

Withdrawal

Withdrawal mistakes

Cash balance vs buying power

Why can't I withdraw?

Withdrawing your cash balance

Fees and minimum withdrawal amounts

Investing & Trading

Order types and execution

Buying and selling shares

Order types

Trade confirmations

Partial order fills and multiple parcel execution

Expiry instructions

Wall St trade settlement timeframes

Wall St brokerage fees

Wall St extended hours orders

Order types

Buying & selling shares

Amending & deleting orders

Fractional shares

Trading hours and market calendars

Wall St regular trading hours

Wall St extended hours sessions

Wall St extended hours risks

Order rejections and halts

Unfilled limit orders

Wall St order rejections

Wall St circuit breaker trading halts

Dividends, corporate actions and share splits

Corporate actions

Changes in share quantity

Consideration types

Stock split

Share purchase plans

Wall St dividend payments

Wall St stakeholder voting

Wall St delisting of securities

Instruments

Wall St instruments

Wall St leveraged and inverse ETFs

Wall St over the counter (OTC) stocks

Markets and rules

Market integrity: things to consider before placing orders

Wall St day trade counter

Wall St general regulatory requirements

Wall St pre-trade filters

Wall St regulatory fees

Wall St pattern day trading

Portfolio Transfers

Incoming Portfolio Transfers

Broker to broker transfer (B2B) process

Outgoing Portfolio Transfers

Outgoing portfolio transfer process

Rewards

Sign-Up Reward

First funding reward

Portfolio Transfer Reward

Wall St portfolio transfer reward

Referral Reward

Referral reward

Products & Features

Stake Black

Stake Black cancellation

Stake Black

Stake Black activation

Enhanced charting features

Chart options

Time intervals

Compare between points

Expanded view

Extended Hours charting

Widget

iOS Watchlist Widget

Account Management

Settings

Two-factor authentication (2FA)

Updating your email address

Changing your name

Multiple watchlists

Changing details

Customising the Stake platform

Account Closure

Account closure

Documents & Statements

Taxes & Forms

Stake Sharesight integration

W-8BEN form

Withholding Tax

Tax paperwork assistance

Privacy & Security

Account Security

Password and 2FA troubleshooting

Data protection

How do I reset my password?

SMS mobile verification

Security from fraud or unauthorised activity

Shares & Funds Security

Share ownership

Security of your assets with Stake

About Stake

Stake's Mission

Stake's story & mission

Regulatory & Partners

Stake’s Partners

How Stake operates in NZ

Stake's revenue streams

Contact Stake

Updating your email address

To update your email:

Log in to your Stake account and go to Settings > Profile > Email
Input the verification code we sent you. This will arrive via the 2FA method you’ve set up — SMS, authenticator app, or email.
Enter your new email address
Enter the verification code sent to your new email address.

Once verified, your email address will be updated.

Can’t access your old email anymore? You’ll need to chat with us to securely update your details. To do so, click ‘Get further help’ below and we’ll grab some more information from you and get you in touch with a team member.

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