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eGain Corporation provides a knowledge platform for customer engagement. The Company’s eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by artificial intelligence (AI) and analytics, its secure cloud solution delivers personalized digital-first experiences. It is engaged in the development, license, implementation, and support of its customer service infrastructure software solutions. It offers a comprehensive, unified solution organized into three hubs-eGain Knowledge Hub, eGain Conversation Hub, and eGain Analytics Hub, to automate, augment and orchestrate digital-first customer engagement. Its Conversation Hub offers comprehensive, scalable capabilities for digital-first, omnichannel interaction management within a modern, purpose-built desktop. Its Analytics Hub enables clients to measure, manage and optimize their omnichannel service operations and knowledge. It sells mostly to large enterprises across financial services, and others.
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