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Concentrix Corporation is a global provider of Customer Experience (CX) solutions and technology. The Company provides end-to-end capabilities, including CX process optimization, technology innovation, front- and back-office automation, analytics and business transformation services to clients. It offers its clients integrated solutions supporting the customer lifecycle; CX and user experience (UX) strategy and design, and analytics and actionable insights. Its Customer Lifecycle Management solutions include services, such as customer care, sales support, digital marketing, technical support, digital self-service, content moderation, creative design and content production, and back-office services. The Company’s CX/UX Strategy and Design solutions include CX strategy, data-driven user design, journey mapping and multi-platform engineering. Its Digital Transformation solutions include services, such as Robotic Process Automation (RPA) and cognitive automation.
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