TeleTech Holdings Inc
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TTEC Holdings, Inc. is a customer experience (CX) as a service (CXaaS) partner for various companies, disruptive hypergrowth brands and public sector agencies. The Company operates through two business segments: TTEC Digital and TTEC Engage. TTEC Digital segment provides pure-play CX technology service. The segment is engaged in contextual integration and orchestration of customer relationship management (CRM), data, analytics, CXaaS technology, and intelligent automation. TTEC Engage segment provides the digitally enabled CX managed services. The segment delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. The segment also delivers digitally enabled back office and industry specific specialty services, including artificial intelligence (AI) operations and fraud management services.
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