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Pegasystems Inc. develops, markets, licenses, hosts and supports enterprise software, which helps organizations in simplifying business complexity. Its Pega Infinity is a software portfolio, which helps connect enterprises to their customers in real-time across channels. Its applications and platform intersect with and encompass several software markets, including customer engagement, low-code application development platforms and other. Its Pega Customer Decision Hub predicts a customer’s behavior and recommend the next best action to take across channels in real-time. Its Pega Customer Service application consists of a contact center desktop, knowledge management, chat, omnichannel self-service and other. Its Pega Platform is a software for intelligent automation, which helps to increase efficiency of its clients’ processes and workflows. It offers various services and support through its Global Client Success, Global Service Assurance, Global Client Support, and Pega Academy groups.
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