Atento S.A. is a provider of customer relationship management and business process outsourcing services (CRM/BPO). The Company offers a portfolio of CRM BPO services, including customer care, sales, collections, back office, and technical support. The Company's activities are divided into three segments corresponding to its geographical presence in the world: Brazil, America, and EMEA. America includes subsidiaries in Latin America and EMEA in Spain, Colombia, and Marocco. Its services and solutions are delivered across multiple channels including digital (short message service (SMS), e-mail, chats, social media, and applications, among others) and voice, and are enabled by process design, technology, and intelligence functions. The Company also has client relationships across a range of industries working in sectors, such as telecommunications, banking and financial services, and multi-sector, which comprise the consumer goods, services, public administration, pay television, health
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