How can we help?

You can withdraw your available funds from Stake at any time. Like any other transaction, all applicable fees will be provided to you before you confirm your withdrawal. 

The minimum withdrawal amount is US$10. 

Transfers can only go from Stake to your local bank account, which must also be in your name. Before you make your first withdrawal, you'll need to provide your local bank details.

How do I withdraw?

• On the Stake app, head to your portfolio dashboard and tap Buying power > Withdraw; on web, click on the wallet icon in the right-hand corner > Manage funds > Withdraw 
• Enter the withdrawal amount in NZD and select the receiving bank account
• To add a new or different receiving account, select Edit account and follow the prompts (please note, the name on the receiving account must still match the name of the Stake account owner)
• You'll receive an estimated summary of your withdrawal request
• Verify the withdrawal with the unique PIN sent to your email, mobile number or via an authenticator app
• Confirm your withdrawal request

Things to consider

• It's essential that you enter the correct bank account details to ensure your withdrawal gets processed correctly and without delay. If you think you've entered incorrect details, please reach out to the Stake support team here.
• All withdrawals must be in NZD; Stake does not support USD withdrawals.
• Please ensure that the name on the nominated account for the withdrawal matches your Stake account. We are unable to process withdrawals to third-party accounts.
• To ensure the security of your funds, we have extra verification methods in place on withdrawals and may contact you or request extra information. These checks are to ensure that your withdrawal details are correct and to prevent any fraud attempts on your account.
• Stake is not liable for monetary loss resulting from incorrect information being entered in the withdrawal process (as per our Terms & Conditions). If money is credited to the wrong account, we cannot guarantee its recovery.
• The time taken for funds to arrive in your account is outside of Stake's control. It is also dependent on payment partners and the incoming bank as well. Stake provides an estimated range for funds landing to manage expectations around the factors influencing payment processing. For various reasons (such as banking partners involved, withdrawal verification checks, legal regulations), Stake makes no guarantees for the timing of receipt of funds. Stake recommends factoring in possible delays when withdrawing your funds to avoid any inconvenience.

Available funds and reserved cash

Only funds that show as ‘Available for withdrawal’ can be withdrawn. This means that you won't be able to withdraw funds that are reserved for: 

• Pending buy orders (i.e. any active order you have to buy stocks)
• Unsettled funds from a deposit or share sale (sell orders)

Timeframes

Please allow up to 4 business days for your withdrawal to arrive in your local bank account. Any issues, please reach out to the Stake Support Team with a copy of your withdrawal details.