Funds Display Discrepancies

Some customers are seeing discrepancies in either their Buying Power, Unsettled Funds, or both. You may be affected if you had executed trades on Feb 1 or Feb 2.

Please note, these are display issues only and they will resolve and be reflected correctly by Friday, 9:30pm (AEST) at the latest.

Here is an outline of what you might be seeing.

Scenario 1: You only sold on Feb 1

For non-Stake Black members

If you sold during the Feb 1st market session, these funds will have actually settled and reflected in your Buying Power and Cash Available for Withdrawal. This settled amount may still be incorrectly appearing in your unsettled funds.

For Stake Black members

In addition to seeing the above, you may see that Buying Power has increased by double any settlement amounts.

Scenario 2: You only sold on Feb 2

For non-Stake Black members

If you sold during the Feb 2nd market session, these funds will have not settled. However, you may see double the settlement amount displayed in your Unsettled Funds. Your Buying Power and Cash Available for Withdrawal will remain unaffected.

For Stake Black members

In addition to seeing the above, you may see that Buying Power has increased by double any settlement amounts.

Scenario 3: You bought on Feb 1 and/or Feb 2

For non-Stake Black members

If you made purchases on the Feb 1 and Feb 2 sessions, your Cash Available for Withdrawal should be correctly reflected.

For Stake Black members

If you made purchases on the Feb 1 and Feb 2 sessions, your Buying Power may have been debited 2x the amount of the trade value, instead of just 1x.

Scenario 4: You bought and sold during Feb 1 and/or Feb 2

For non-Stake Black members

Your unsettled funds may be higher if the value of sells was higher than buys and lower if the value of buys was higher than sells. Your Buying Power and Cash Available for Withdrawal will remain unaffected.

For Stake Black members

Your Buying Power may have either increased or decreased by twice your net settlement amount (value of Buys minus value of Sells) across Feb 1 and Feb 2.

If you made a higher value of Buys, your Buying Power may be showing a lower amount than it should be. If you had made a higher value of Sells, Buying Power may be showing a higher amount than it should be.

Scenario 5: You received dividends during Feb 1 and/or Feb 2

Dividends that were received on either Feb 2nd or Feb 3rd may have been allocated twice. This means a doubling of the value of these dividends may be seen in both your Cash Available for Withdrawal and Buying Power.

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To reiterate, these are display issues only and they will resolve and be reflected correctly by Friday 9:30pm (AEST) at the latest. Your assets are safe.

You may have experienced not being able to trade on the full amount displayed in your Buying Power. This would have been to it being reflected inaccurately and the real Buying Power figure actually being lower.