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Withdrawal mistakes & delays

What happens if I accidentally input incorrect details?

  • It's essential that you enter the correct bank account details to ensure your withdrawal gets processed correctly and without delay. If you think you've entered incorrect details, please reach out to the Stake support team here.
  • All withdrawals must be received in GBP; Stake does not support USD withdrawals.
  • Please ensure that the name on the nominated account for the withdrawal matches your Stake account. We are unable to process withdrawals to third-party accounts.
  • To ensure the security of your funds, we have extra verification methods in place on withdrawals and may contact you or request extra information. These checks are to ensure that your withdrawal details are correct and to prevent any fraud attempts on your account.
  • Stake is not liable for monetary loss resulting from incorrect information being entered in the withdrawal process (as per our Terms & Conditions). If money is credited to the wrong account, we cannot guarantee its recovery.


Successful withdrawals from your Stake account to your external nominated bank account should typically settle within two business days. 

The time taken for funds to arrive in your account is outside of Stake's control. It is also dependent on payment partners and the incoming bank as well. 

Stake provides an estimated range for funds landing to manage expectations around the factors influencing payment processing. For various reasons (such as banking partners, withdrawal verification checks, legal regulations, etc.), Stake makes no guarantees for the timing of receipt of funds. Stake recommends factoring in possible delays when withdrawing your funds to avoid any inconvenience.

If you have queries on your withdrawal status after four business days, please reach out to the Stake support team here.

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Stake is the trading name of Hellostake Limited, a company registered in England and Wales (Company no. 11676409). Hellostake Limited is authorised and regulated by the UK Financial Conduct Authority under the Firm Reference Number 830771. Registered address: 85 Great Portland Street, London, W1W 7LT, United Kingdom.

When you invest, your capital is at risk.

The value of your investments can go down as well as up and you may receive back less than your original investment. Any advice is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate independent taxation and legal advice. The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services.

At Stake, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Please view ourTerms & Conditions,Privacy PolicyandDisclaimers before deciding to use or invest on Stake. By using the Stake website or service in any way, you agree to our Privacy Policy and Terms & Conditions. All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance

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