<p>Your deposit could be delayed for several reasons: </p>
<ul>
<li>You may have not correctly entered your 10-digit Stake Wall St account number into the <strong>Description</strong> field of your bank transfer</li>
<li>You may have mistyped the<strong> Account Number</strong> or <strong>Sort Code</strong>
</li>
<li>There could be a compliance check, in-line with Anti-Money Laundering legislation </li>
</ul>
<h4 id="h_01HGW38B2TQBHY3B1J9Q2CYN93"><span style="color: #666666;">Important information</span></h4>
<ul>
<li>Your Stake Wall St account number (beginning with ST) must be included in the <strong>‘Description’</strong> field of your bank transfer. If not, your funds may be returned. It can take up to 30 days for unsuccessful deposits to be returned.</li>
<li>Some banks have both ‘Description’ and ‘Reference’ fields available – please ensure your 10-digit ST account number is entered in the ‘Description’ field</li>
<li>Stake does not accept third-party deposits</li>
</ul>
<p>If you think the above does not apply to your deposit, please click <a href="https://hellostake.com/support/contact-us"><span class="wysiwyg-underline" style="color: #1155cc;">here</span></a> to get in touch with our support team. </p>
<p> </p>
<h3 id="h_01HGW3V0C7QMGSCTB2YTXKQM2T"><span style="color: #434343;">What happens if I accidentally enter the wrong details?</span></h3>
<p>If you have used the wrong bank details for a deposit, we advise you to inform your bank and request a reversal.<br><br>We recommend saving your Stake bank details in your banking address book to minimise risk.<br><br>If you have further questions regarding the deposit, you can get in touch with our support team <a href="https://hellostake.com/support/contact-us">here</a>.</p>

Funding delays & mistakes

<h3 id="h_01HGW2P36K4BDAFVN96ZPA5TX5"><span style="color: #434343;">Can I fund via bank transfer?</span></h3>
<p>Yes, you can deposit funds into your Stake Wall St account via bank transfer from a local bank account. The minimum deposit amount is £50. Please use the banking details below:</p>
<ul>
<li>Account Name: Hellostake Limited </li>
<li>Sort: 04-00-85</li>
<li>Account: 04147340</li>
<li>Description: Your stake account number starting with ST</li>
</ul>
<p>Please check that you have used the correct Description or the funds will be returned to you. <br><br>You can find your unique Stake account number by heading to More &gt; Account Number. You can also find the above details in the Stake app via Buying power &gt; Add funds &gt; Bank transfer and follow the prompts. <br>On desktop, tap on the wallet icon in the top right-hand corner &gt; Manage funds or Add funds &gt; Account Number.<br><br></p>
<h3 id="h_01HGW2P36M8J32GHPJ7X5H9HS1"><span style="color: #434343;">Can I fund my account via card, Apple Pay or Google Pay?</span></h3>
<p>Yes, follow the steps below to deposit via debit/credit card, Apple Pay or Google Pay. The minimum funding amount is £50.<br><br>Credit/debit card</p>
<ul>
<li>On the Stake app, head to your portfolio dashboard and tap Buying power &gt; Add funds; on web, click on the wallet icon in the right-hand corner &gt; Manage funds or Add funds</li>
<li>Input the deposit amount</li>
<li>Select debit/credit card and your preferred funding speed</li>
<li>Enter your card details (you can also save these details for future funding)</li>
<li>Confirm deposit</li>
</ul>
<p>Apple Pay/Google Pay</p>
<ul>
<li>On the Stake app, head to your portfolio dashboard and tap Buying power &gt; Add funds; on web, click on the wallet icon in the right-hand corner &gt; Manage funds or Add funds</li>
<li>Input the deposit amount</li>
<li>Select Apple Pay/Google Pay and your preferred funding speed </li>
<li>Follow the prompts and confirm the deposit</li>
</ul>
<p>Please note, that funds will only be available for withdrawal after the underlying deposit has been cleared/reconciled in our main facility account. This process generally takes between 1-2 business days. <br><br></p>
<h3 id="h_01HGW2P36M72DW4WCQ30WGN8D2"><span style="color: #434343;">Can I fund via Open Banking?</span></h3>
<p>Yes, Stake has integrated into Open Banking via TrueLayer, a regulated provider that facilitates fast and secure bank transfers between your bank account to our FX provider.<br><br>Open Banking is a UK-regulated program pushed forward by the Competition and Market Authority (UK) to make data and transactions faster and more secure for UK residents.<br><br>The minimum funding amount is £50.<br><br>To make a TrueLayer-supported deposit:</p>
<ul>
<li>On the Stake app, head to your portfolio dashboard and tap Buying power &gt; Add funds; on web, click on the wallet icon in the right-hand corner &gt; Add funds or Manage funds</li>
<li>Insert the deposit amount</li>
<li>Select TrueLayer and your preferred funding speed</li>
<li>Follow the prompts to complete your TrueLayer payment</li>
</ul>
<h4 id="h_01HGW2P36MCCHHND42XS59R1BS"><span style="color: #666666;">What if my TrueLayer transfer fails?</span></h4>
<p>Stake is integrated into Open Banking via TrueLayer. This method is usually successful, but sometimes deposits are rejected or fail for reasons beyond our control.<br><br>If this occurs, we recommend trying a direct bank transfer. If you have any further questions please reach out to our support team <a href="https://hellostake.com/support/contact-us"><span class="wysiwyg-underline" style="color: #1155cc;">here</span></a>. </p>

Funding methods

<h4 id="h_01HGW233GY9XSX95K3YPQY7S4E"><span style="color: #666666;">How do I make a deposit?</span></h4>
<p>You can fund your Stake account via:  </p>
<ul>
<li>Open Banking</li>
<li>Direct bank transfer </li>
<li>Debit card/credit card/Google Pay/Apple Pay</li>
</ul>
<p>The minimum funding amount is £50. See our <a href="https://assets.contentstack.io/v3/assets/blte98f61d722cde430/blt71dcf7dc30af32b4/UK_Pricing.pdf"><span style="color: #1155cc;">pricing PDF</span></a> for more information.<br><br></p>
<h4 id="h_01HGW233GY3QP45MEMN72MZ1Y6"><span style="color: #666666;">Getting free stock</span></h4>
<p>To claim a free stock, simply make a first deposit of at least £50 into your Stake account within 24 hours of opening it. You’ll then be able to claim a Nike, Dropbox or GoPro stock on us – yours will be selected at random. For the 24-hour deadline, what counts is the moment you place the transfer, not when the funds arrive.<br><br>This reward is subject to <a href="https://hellostake.com/legal/stake-wall-st-rewards-terms-conditions"><span style="color: #1155cc;">Stake Wall St Rewards Terms and Conditions</span></a>.<br><br></p>
<h4 id="h_01HGW233GZM1J63B87K1A466T6"><span style="color: #666666;">FX transfer and fees</span></h4>
<p>You’ll have direct access to the spot FX rate for GBP to USD and full transparency of any fees charged. You can also select the transfer speed between FastFunds or regular. <br><br>Our FX fee of 0.5% (US$2 minimum) applies when you convert GBP into USD and vice versa – not every time you trade.<br><br></p>
<h4 id="h_01HGW233GZ3SEQXZNG56R2MS7V"><span style="color: #666666;">No third-party deposits</span></h4>
<p>Stake doesn’t support deposits from third parties. All deposits have to come from accounts or cards held in the same name as the Stake account. </p>
<p>Stake doesn't support direct USD funding at this moment in time. All deposits to your Stake account must be initiated to the local currency of the region in which your designated account was set up. </p>
<p> </p>
<h3 id="h_01HP0WT813DMCEVSAM2DEB59S2">Timeframes</h3>
<p><span style="color: #666666;">Speed</span></p>
<p>When you fund your account, you can choose the speed with which you want the funds to arrive:</p>
<div>
<table style="width: 89.4284%;">
<colgroup>
<col>
<col>
</colgroup>
<tbody>
<tr>
<td style="width: 14.7143%;">Speed</td>
<td style="width: 74.1868%;">Description</td>
</tr>
<tr>
<td style="width: 14.7143%;">FastFunds</td>
<td style="width: 74.1868%;">Receive your funds the same day by market open (9am EST/EDST)</td>
</tr>
<tr>
<td style="width: 14.7143%;">Regular</td>
<td style="width: 74.1868%;">Receive your funds the following day during the next market session (by 1pm EST/EDST)</td>
</tr>
</tbody>
</table>
<span style="color: #666666;"><br>FX transfer and fees</span>
</div>
<p>You’ll have direct access to the spot FX rate for GBP to USD and full transparency of any fees charged. You can also select the transfer speed between FastFunds or regular. <br><br>Our FX fee of 0.5% (US$2 minimum) applies when you convert GBP into USD and vice versa – not every time you trade.<br><br></p>
<h4 id="h_01HGW3R9GDZMMSWQGZHJVTD65Z"><span style="color: #666666;">Things to consider</span></h4>
<p>Stake doesn’t support deposits from third parties. All deposits have to come from accounts or cards held in the same name as the Stake account. <br><br>Please note, that funds will only be available for withdrawal after the underlying deposit has been cleared and reconciled in our main facility account. This process generally takes between 1-2 business days. <br><br>You can see our fees on our <a href="https://hellostake.com/pricing"><span class="wysiwyg-underline" style="color: #1155cc;">Pricing Page</span></a>. For fees that may be applicable, you can view our <a href="https://assets.contentstack.io/v3/assets/blte98f61d722cde430/blt71dcf7dc30af32b4/UK_Pricing.pdf"><span class="wysiwyg-underline" style="color: #1155cc;">full pricing PDF</span></a>.</p>
<p> </p>

Funding process & timeframes

<p>We keep our fees simple and transparent – you’ll always know exactly what you’re paying. This includes brokerage fees, applicable FX transfer fees, optional fees (e.g. FastFunds Funding) and incidental fees. You can also find a copy of your charges through any trade/deposit confirmation email or via the Stake platform.</p>
<div>
<table style="width: 100%;">
<colgroup>
<col>
<col>
</colgroup>
<tbody>
<tr>
<td><strong>Fee</strong></td>
<td><strong>Amount</strong></td>
</tr>
<tr>
<td><strong>Debit card / Apple Pay / Google Pay</strong></td>
<td>$0</td>
</tr>
<tr>
<td><strong>Bank Transfer &amp; Open Banking</strong></td>
<td>$0</td>
</tr>
<tr>
<td><strong>FastFunds Funding</strong></td>
<td>0.5% (US$2 minimum)</td>
</tr>
<tr>
<td><strong>FX Fee</strong></td>
<td>0.5% (US$2 minimum)</td>
</tr>
<tr>
<td>
<p><strong>W-8BEN Form (usually US$5 at first deposit)</strong></p>
</td>
<td>$0</td>
</tr>
<tr>
<td>
<p><strong>Trade Fees </strong></p>
</td>
<td>$3 per trade up to $30,000, or 0.01%<br>per trade $30,000 or greater</td>
</tr>
</tbody>
</table>
</div>
<p><br>When trading on Stake, the brokerage is quoted upon order review, before you submit each trade to market. There are also no custody, data or inactivity fees.<br><br>You can see our fees on our <a href="https://hellostake.com/pricing"><span class="wysiwyg-underline" style="color: #1155cc;">Pricing Page</span></a>. For third-party fees that may be applicable, you can view our <a href="https://assets.contentstack.io/v3/assets/blte98f61d722cde430/blt71dcf7dc30af32b4/UK_Pricing.pdf"><span class="wysiwyg-underline" style="color: #1155cc;">full pricing PDF</span></a>. All fees are in USD.<br><br></p>
<h4 id="h_01HGW30YHHX3GVS8CMFQ32D9DX"><span style="color: #666666;">Regulatory fees</span></h4>
<p>When trading on the U.S. markets, regulatory fees are involved in selling shares. These are charged independently to your brokerage fees. These additional fees are mandated by governing bodies and are required for trading on U.S. markets. <br><br>These sell-side fees are: </p>
<ul>
<li>An SEC Fee for the U.S. Securities and Exchange Commission to cover costs involved in their regulation of equity dealers and the equities market. This is set at US$8.00 for every US$1,000,000 sold, with a minimum charge of US$0.01.</li>
<li>A Trading Activity Fee (TAF) to support the operations of FINRA (a U.S. regulatory body). This is set at US$0.0000119 per unit sold, with a maximum charge of US$5.95 and a minimum charge of US$0.01. </li>
</ul>
<p>You will see these recorded on trade confirmations, as well as in statements in your Tax &amp; Documents section of Stake. <br><br></p>
<h4 id="h_01HGW30YHHGYXQ9MRMTAFRSF1C"><span style="color: #666666;">ADR fees</span></h4>
<p>If you invest in an American Depository Receipt (ADR), they may be subject to periodic fees. These fees are intended to compensate the agent bank providing custodial services on behalf of the ADR and usually range between US$0.01 and US$0.03 per share.<br><br>You can review ADR prospectuses by searching through <a href="https://www.sec.gov/edgar/searchedgar/companysearch"><span class="wysiwyg-underline" style="color: #1155cc;">SEC's company search.</span></a></p>

How can we help?

Funding delays & mistakes

Important information

What happens if I accidentally enter the wrong details?