Hellostake Limited (Trading as Stake) – Terms and Conditions (United Kingdom Service)
Registration no. 11676409
Registration no. 11676409
This Agreement governs your use of the Stake Website & Mobile Application, opening of an Account with Stake, the Stake Account as well as the provision of the Stake Service.
You should read this document carefully and ask for independent professional advice if anything is unclear or if you have any questions. If you are unclear about anything in this document, or if you do not agree to any of its terms, you should not use our services.
This document is a legally binding agreement. It regulates both your and our responsibilities and liabilities towards each other and includes important information about the services that we provide to our customers.
By using the Stake Service, you will be deemed to have agreed to this Agreement, and it establishes a contract between you and Stake.
By creating an account with Stake (Hellostake Limited), you not only agree to these Terms & Conditions laid out by us, but you also agree to the Terms & Conditions set out by our partners. Links to their Terms are below:
For the DriveWealth Customer Account Agreement, click here.
For the DriveWealth Limited Purpose Margin Agreement, click here.
For the Free Stock Program, click here.
In this Agreement, unless the contrary intention appears:
The following words have the indicated meanings in this Agreement unless the contrary intention appears:
Account means your Stake account.
Account Holder means the persons named as the account holder.
Agreement means these terms and conditions.
Application means your application for an Account.
Application Form means an approved application form required to open an Account with us, either online or via other media.
Bank Account means the bank account in your name and based on bank details provided by you.
Business Day means a day which is not a weekend or Public Holiday in New York, USA.
Confirmation means the confirmation note we send you on execution or partial execution of a Transaction.
Currency means a form of money which is tradeable on the foreign exchange market.
Currency Conversion means the sale or purchase of Currency in accordance with your Instructions.
Custodian means the custodian appointed by us or our Service Provider from time to time.
Exchange means an official stock exchange whether in the United States of America or elsewhere.
FX Partner means, in relation to a Currency Conversion, a regulated FX remittance service engaged by Stake to provide foreign exchange services.
Fees and Charges means a fee and/or charge as set out on the Website.
Force Majeure means any delay or interruptions in fulfilling our obligations under these terms and conditions if the circumstances are beyond our reasonable control or the control of any Service Provider. This includes problems with your telecommunications services, internet service provider, computer hardware and/or software, or difficulties in sending or receiving emails.
Information means information and data periodically provided by us and Service Providers, including but not limited to data derived from the manipulation of any part of the information. This may include Account information, market information, news, updates, analyses, notifications, data and research materials relating to financial services and products.
Instructions means any instruction that we receive from you or from your Account, through such means as we may from time to time permit, in which you request us to perform certain activities with respect to your Account and/or the Stake Services, including but not limited to the funding of your Account, withdrawal of funds, Currency Conversions or Transactions.
Listed Entity means a company whose shares are traded on an Exchange.
Mobile Application means Stake’s mobile application available for download and use in Android or iOS format or another format that becomes available for mobile applications.
Professional Clients means these Stake Accredited Investors
Rules means the operating rules of an Exchange.
Securities means shares, stocks, bonds or other types of instruments that can be bought or sold through the Stake Services and includes a fractional interest in a Security. These can change from time to time.
Service Provider means the service provider nominated by us to provide services such as custody, bank account operation, foreign exchange services, or execution and clearing services.
Settled Funds means the total amount of settled funds that you have available for transactions with your Stake account. This amount is subject to any orders you may have to buy Securities, any unsettled trades and any requests you have to withdraw money from your Stake account. Settled funds will only increase once any relevant security sale, cancellation of a buy order or new funding into your account has settled and the proceeds have been allocated to your account.
Stake Service means provision by us of any of the Website, information, trading and settlement services, custody services, arranging to execute Transactions on your behalf, foreign exchange services and financial services generally.
Transactions means the sale or purchase of Securities, the arranging of Currency Conversions or any transaction required for the provision of your Stake Account, by us or our partners, on your behalf and in accordance with your Instructions.
Us, our, we, Stake means Hellostake Limited, Company number 11676409, its directors, employees and agents and any member of the group of its parent company, Stakeshop Pty Ltd (Australian Company Number 610105505)
Website means www.hellostake.com or any page in it, and /or the Mobile Application.
Withdrawable Funds means Settled Funds less any funds owed or held by Stake for the provision of the Stake Service, including fees unpaid or holds on funds relating to particular funding methods, such as by debit card.
You means the Account Holder or any other person accessing the Website.
In relation to this Agreement, the Stake Website and Mobile Applications are operated by Hellostake Limited, which is the UK subsidiary of Stakeshop Pty Ltd (AU).
Stake is the trading name of Hellostake Limited (no. 11676409), authorised and regulated by the UK Financial Conduct Authority (FRN: 830771). See FCA Register for registration details.
Stakeshop Pty Ltd, trading as Stake, ACN 610105505, is an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927).
Stakeshop Pty Ltd is registered as an overseas company in New Zealand (NZBN: 9429047452152).
We reserve the right to amend, update or make other changes to this Agreement from time to time. We will use reasonable endeavours to inform you of those changes, which may include notifying you by email. If you do not agree with those changes, you should stop using our Services and terminate your Stake Account.
You acknowledge that you agree with any changes to this Agreement if you continue to use our Services after those changes have been made.
This Agreement applies to all dealings between you and us. By using the Stake Service in anyway, (including using our Website, applying for an account or opening an Account), you acknowledge that you have read, and agree to be bound by this Agreement.
This Agreement will apply once you have used the Stake service or any part of it.
All dealings between you and us are subject to:
You acknowledge that you have responsibility for all obligations that arise from Transactions we undertake on your behalf.
If we accept your application for an Account, the Stake Service in relation to your Account will be provided in accordance with this Agreement. We reserve the right to decline your application to open an Account.
Representation, Warranties and Obligations
You represent and warrant:
You agree that:
We reserve the right to allow users from particular jurisdictions to open an Account. The list of countries in which we cannot accept customers from will be available on our Website from time to time.
If at any time you become a US Tax Resident, you must notify us immediately.
Access to the Stake Service and Website
The Stake Service may give you the ability to instruct us to arrange to execute transactions on your behalf. To use the Stake Service you will need to have access to the internet. You are responsible for maintaining any electronic equipment, software, suitable virus protection needed to give you access to the Stake Service or the Website.
We do not promise continuous, non-interrupted or fault free delivery of the Website or the Stake Service.
Access to the Website, Mobile Application and the Stake Service may be unavailable or interrupted from time to time due to:
You acknowledge that our Website and/or Mobile Application may be interrupted and that any services available may be interrupted and variable in certain circumstances. We may, at our absolute discretion, suspend, withdraw or restrict the operation of our Website and /or Mobile Application services where we consider it necessary. This may include, but not limited to, situations where we decide it is prudent for our or our clients’ protection, in periods of exceptional trading activity.
We will not be liable to you if our systems or services are unavailable to you to use the Stake Service for whatever reason.
You acknowledge that your access to the Website and the Stake Service may be restricted or suspended by us as set out in this Agreement.
To open an Account, you must:
We may, in our absolute discretion, decline your application for an Account.
Funding an account
Before you can provide us with an Instruction to buy Securities, you must fund your Account.
If you initiate a Currency Conversion through the Stake Service, you authorise Stake, to facilitate the transfer with our FX Partner.
Funds will be sent to our FX Partner and remitted to the US client account in US dollars. Stake has contracted with its FX Partners directly and you are not entering into a contractual relationship with that FX Partner (unless explicitly disclosed).
You will be notified once the funds have cleared in the US client account and are available to invest through Stake.
If you fund your Stake Account directly (not explicitly within the Stake Service, but through your own channel) you acknowledge that Stake is not responsible or liable for any loss. Stake does not allow 3rd party deposits and these will be rejected and sent back to source. You will be charged a $25 USD fee for initiating a third party deposit.
All client funds are custodied in the US by the Custodian.
You may withdraw Withdrawable Funds from the US to your Bank Account at any time through instruction on the Website or Mobile Application.
When you issue a withdrawal instruction, you authorise Stake to facilitate the transfer of your US dollar funds from the US client account to your Bank Account.
If our FX partner is able to facilitate a Currency Conversion into the currency of your Bank Account, on receiving your withdrawal Instruction, Stake will book a deal with the FX partners to convert your funds from US dollars into the currency of your Bank Account and arrange such transfer. If there is no Currency Conversion available for your Bank Account, you agree that Stake may arrange a direct transfer to your Bank Account via another channel at your cost, including any Fees that Stake ordinarily charges for such a service.
You acknowledge that we are not responsible for any delays in the transfer of funds.
You hereby irrevocably agree that, if we transfer funds to your Bank Account, we will have fulfilled our duties to you in respect of that transfer. You acknowledge that Stake bears no responsibility for loss when the details of your account have not been provided correctly.
You may be responsible for fees and expenses that your bank imposes on you in respect of the transfer of funds to your Bank Account. Stake will not be responsible for any of those costs or expenses.
Stake has the discretion to place a hold on funds deposited, in which case the funds may not be available for withdrawal for a period of no less than Sixty (60) days from the date of deposit or longer if necessitated by any regulatory issues or concerns. The relevant hold periods will be provided to you in the Stake Service.
Appointment of Service Providers
You agree that we may from time to time appoint third parties to perform certain obligations under this Agreement.
We are not a participant on an Exchange. Accordingly, we have appointed DriveWealth, LLC or other relevant Exchange participant and may appoint other Exchange participants to provide execution and clearing services for the Transactions. You must open an account with DriveWealth, LLC to facilitate this.
You agree and acknowledge that it is necessary for you to open accounts with Service Providers and that we will arrange for applications for such accounts to be made to Service Providers on your behalf.
You provide authorisation for us to disclose personal information to third parties involved directly in delivering the Stake Service.
You agree and acknowledge that opening a Stake account involves usage of a Service Provider’s systems and is subject to that Service Provider’s terms and conditions. Stake may not be a party to any agreement between you and a Service Provider.
We may remove any Service Providers or appoint any Service Providers to perform any of our duties under this Agreement. We will exercise reasonable care in the selection of our Service Providers.
Our Service Providers may appoint other agents to provide services under this Agreement. You agree that we will not be liable for any losses sustained or incurred by you by reason of any act, omission, fraud, negligence, insolvency or delay of such persons.
You acknowledge and agree that, under their terms and conditions, the Service Providers have:
You acknowledge and agree to Stake Disclaimers in its entirety and as it relates to Stake and our Service Providers.
Appointment as Agent
You appoint us and each of our respective agents, directors, officers and Service Providers (as applicable) severally (each referred to as ‘Agent’) as your Agent to do in your name everything necessary or expedient to:
By closing your Stake Account, you will be deemed to withdraw the authority set out in this clause.
The Stake Service may not be suitable for all investors. We place investment Instructions for you on an execution only basis. This means we do not give you advice on your investment decisions, which means you are responsible for making your own investment decisions.
You acknowledge and agree that:
Once you have opened an Account, which has Settled Funds, you may Instruct us to buy or sell Securities on your behalf. We will then arrange to execute your Instructions.
You authorise us to act on any Instructions we genuinely believe are given by you in good faith and in accordance with this Agreement;
We are entitled to assume that any Instructions given via the Website or Mobile Application using your account details are from you. You are bound by any such Instructions.
As part of executing your Instructions, you can be charged account fees or brokerage by us and any nominated Service Provider at the rates we set, and any other applicable Fees and Charges in each case as specified on the Website. These Fees and Charges may change from time to time and may differ depending on various factors, including:
You acknowledge that the price at which the Instructions are executed may be different from the price the Security is trading at the time you give your Instructions and the price at which your Instructions are executed in the market will be the price that we or our Service Provides are able to obtain from the market at the point of execution of your Instructions. That price may be different from the price displayed on our Mobile Application or on our Website.
You accept and understand that there is a difference between the prices displayed on our Website, the current market price and the ultimate execution price of your Instruction.
We assume no liability if the market data we display as part of our Services is incorrect or if the price at which a trade is executed for you is not the best price in the market (although we do ensure that we and our Service Providers comply with our best execution policies of our respective regulators).
You agree that neither Stake nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any loss arising if the price at which your Instructions are executed is incorrect, or not the same as the market data displayed on our Service or not the best available price in the market.
We do not guarantee that your Instructions will be executed:
When you provide us with Instructions, you acknowledge that:
Refusing your instructions
We reserve the right to refuse to:
Notwithstanding the fact that you may only place orders to purchase shares once you have sufficient cleared funds, we reserve the right to decline to act on your behalf or accept your instructions if:
We may also cancel any Transaction or generally restrict your ability to trade Securities through your Stake Account. We do not need to provide any reason for taking such action. We will notify you, as appropriate, of any such refusal or cancellation.
Failure to settle
If you do not:
Where we have incurred additional costs (including administrative, third party or other), we will either set off or direct debit funds from you or demand payment from you in writing.
You authorise us to:
You acknowledge and agree that this Agreement is evidence that you have provided the authorisation under this clause, and that this authorisation continues by you continuing to place orders with us.
You authorise us to send electronic Confirmations to your email address as notified to us from time to time.
You agree that if we issue you with a Confirmation, it constitutes evidence of the Transaction unless it includes an error. The Confirmation will be subject to the correction of errors and omissions.
Your Securities and Currencies will be held by a Custodian. You will retain beneficial ownership of the Securities.
Your money may be passed by us to a Service Provider. Your money may also be transferred to other persons, such as an Exchange. Where such a person is located outside of the United Kingdom, the legal and regulatory regime applying to such a person will be different to that of the United Kingdom and, in the event of failure of such a person, this money may be treated in a different manner from that which would apply if the money was held by such a person in the United Kingdom.
You acknowledge that we may not be authorised under English law to deal in foreign exchange contracts. You appoint our Service Provider to execute any Currency Conversions relating to your trades in Securities.
You agree that you will bear the foreign exchange risks of a Currency Conversion, including but not limited to, the risks of cash held, or of interest or other income payments received, of expenses, taxation or other liabilities incurred in Currencies other than your local currency and of any exchange controls or other laws that may prohibit or impose costs on the Currency Conversion and that we will not be liable for any loss suffered by you as a result of a Currency Conversion or the timing of a Currency Conversion.
When you place an order, you agree to accept the indicative quote for the Currency Conversion. You agree to exchange currencies at a rate, which may be different from the estimated rate, depending on your method of payment, market movements, and which includes the Service Provider’s fees, charges and margins for executing the Currency Conversion.
Not all Cross-Currency transactions are supported. You acknowledge that some Currency Conversions may require an intermediate transaction to/from other currencies.
You acknowledge that any Currency Conversions applied to certain payments may incur a spread, and other fees and charges, which will be payable to the Service Provider.
Restriction or suspension of access
Subject to any applicable law, we can immediately restrict or suspend your access to:
Nothing in this clause prevents us from terminating your Stake account or access to the Stake Service as set out in this Agreement.
We may exercise our right to restrict or suspend access if:
If we exercise our right, we may tell you the reason for the restriction or suspension (and any conditions) as soon as is reasonably possible (unless prohibited for legal or regulatory reasons). We do not need to tell you before restricting or suspending your Account access.
If you use (or appear to use) our Website or Mobile Application in a way we think is inappropriate or unreasonable, we may suspend or restrict your access without notice.
From time to time certain Securities may be subject to European Union legislation. Please refer to our terms and conditions on how Stake re-categorises EU Retail clients as Stake Accredited Investors, https://hellostake.com/disclosures/accredited-investor
As part of MiFID II, an EU regulation called PRIIPs (Packaged Retail and Insurance-based Investment Product, detailed here PRIIPs Regulations) is effective from 1 January 2020. This regulation was introduced to ensure that European Union Retail Clients(EU Retail clients) have adequate disclosures, transparency and Key Investor Information Documents (KIIDs) when purchasing certain financial products. Improving the transparency of PRIIPs offered to EU Retail clients is an important investor protection measure. We reserve the right to re-categorise clients as Professional Clients at our sole discretion.
Anti-Money Laundering and Counter-Terrorism
Stake is committed to the fight against money laundering and terrorist financing and employs strong processes and controls to ensure it is not used in the furtherance of financial crime. Stake is subject to:
You acknowledge the above and that we are required by law to verify your identity before we can provide you with a Stake Account. It is an offence under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 in the United Kingdom to provide false or misleading information about your identity.
You must provide all information to us which we reasonably require to adhere to English Law and any local and foreign jurisdictional requirements in order to manage money-laundering or terrorism financing and economic and trade sanctions risk or to comply with any laws or regulations in the United Kingdom or any other country.
When applying for a trading account you give us consent to provide this information to a verification service who will check your personal information against sources which may include, but not limited to, databases of driver’s license and passport details.
You must provide all information to us which we reasonably require to adhere to United Kingdom or European laws and practices as appropriate, and any foreign jurisdictional requirements in order to manage money-laundering or terrorism financing and economic and trade sanctions risk or to comply with any laws or regulations in the United Kingdom or any other country.
You agree that we may delay, block or refuse to process any Transaction and give immediate notice to suspend or terminate the Stake Service without incurring any liability if we or a Service Provider suspect that a Transaction:
You declare and undertake that the processing of any of your Instructions will not breach any laws or regulations in any country.
When applying for an account and accepting this Agreement you give consent for Stake or any of its related entities to disclose information, including, but not limited to your name, residential address and date of birth to a verification service (being a credit reporting agency or alternate verification service) and ask such verification service to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 in the United Kingdom. The verification service may prepare and provide us with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified by a verification service, please contact us so that we can discuss other options with you.
You will retain beneficial ownership of any Security. Accordingly, it is your obligation to fulfil any voting or other requirements which attach to these financial products (Corporate Actions).
If we become aware of any matter which may require you to take a Corporate Action, we may inform you of this, but are not obligated to. It is important that you ensure we have accurate personal details for you to allow us to do this.
By entering into this Agreement, you agree and acknowledge that decisions relating to the Corporate Actions you make are separate to the discretions which will be exercised by us under the Agreement.
As the taxation implications when investing in Securities which are international are complex and different from investing in Securities which are in your local market, you should seek advice from a taxation professional to evaluate whether an investment in international Securities is appropriate to your particular financial circumstances and to ascertain whether you are entitled to claim back any withholding taxes.
Securities may attract withholding taxes on income and cash dividends in some jurisdictions. All withholding tax is deducted in the applicable Currency of the jurisdiction in which the tax applies.
The Custodian will withhold tax at the rate applicable under the local laws. The rate may be different from treaty rates agreed to between your local tax jurisdiction and the applicable foreign country.
We will inform you of how much tax was withheld. However, we reserve the right not to make or support any application to reclaim the withheld tax on the Securities. We recommend you consider how this may impact your particular financial circumstances.
You may be liable for tax on foreign sourced income and may be required to include this information in your tax return.
We are not liable for any tax implications and it is your responsibility to ensure that your details are up to date with the necessary regulatory body. We will assist with the filing of W8BEN and similar forms through our Service Providers, but cannot be responsible for the population of the data in such form or any adverse implications whatsoever.
We or our Service Providers will hold any funds we receive on your behalf, and you acknowledge that we or our Service Providers will retain any interest paid on such funds.
Information presented on our website has been obtained from sources believed to be true.
Neither we nor our associates including all officers, directors, employees, agents, third parties, Service Providers, any suppliers or relevant Exchanges:
Service Providers, including third party suppliers may assert proprietary interests in the information or Intellectual Property presented.
If we provide links to other applications or provide or make available (including by way of a referral) general research, information or recommendations provided by other persons, we are not liable to you if you rely on any research, information, advice or recommendations provided by such applications, persons or service providers.
The information supplied is for your personal and private use only. You must not:
If we suspect you are in breach of this clause we may immediately suspend or terminate your use of the Stake Service.
You acknowledge that the copyright and intellectual property rights relating to the information and derived information we provide (including information transmitted electronically), remain vested in Stake, its creator, or other Service Providers as applicable.
If improper or unlawful use of materials under copyright or other intellectual property rights comes to your notice, you must notify us immediately.
Our information technology systems
We use our best endeavours, but do not guarantee that the Website or Mobile Application will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our Website or Mobile Application by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our Website is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co- operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We do not accept any liability for loss or damage suffered by users as a result of accessing our Website contents using a computer which contains any virus or which has been maliciously corrupted. We encourage the widespread use of antivirus programs so that you can protect your computer from viruses and other malware. Users should refresh their browser each time they visit our Website to ensure that they have access to the most up to date version of the Stake Website or Mobile Application. These updates often include improved security or fixes for recently discovered vulnerabilities.
Privacy & Security
We respect the confidentiality of the personal information we collect about customers and potential customers.
You agree to keep your password and username required to access your Account and the Website and Mobile Application confidential. We cannot be responsible for any loss due to unauthorised access where you have failed or shared information.
You are responsible for ensuring that your Stake Account cannot be accessed by third parties. We are entitled to assume that any Instruction received by us from your Stake Account is a valid Instruction, issued by you – even if the Instruction was issued by someone who gained unauthorised access to your Account.
You must keep your login details and passwords that you use to access your Account, safe and secure and not allow any other person to know or obtain those details. If you have lost your login or password details, or you suspect your login or password details have been compromised, you should immediately inform us and change your details via the Stake Service.
You agree that neither Stake nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any loss arising as a result of your failure to keep your Account (including login and password details) secure from any unauthorised access to your Account or your failure to update to the latest version.
We will take reasonable steps consistent with our legal duties to protect your Account and secure it, however we are not liable for security breaches that may occur where we have complied with those obligations.
Either party may provide notice to the other party by electronic communication such as email or via the Stake Service.
We reserve the right to provide notice by phone, which may be recorded as required by law. We will notify you if any phone call is to be recorded.
If we have your email, we will use this as the default communication and reserve the right to use email exclusively.
You must ensure that:
We, our directors, our Service Providers, officers or agents, are not liable for any actions, claims, demands, proceedings, liabilities, losses, damages, costs and expenses except to the extent resulting from or caused by our negligence, fraud or dishonesty due to:
Subject to any other rights implied by law which cannot be excluded by agreement we, our, Service Providers, our officers, employees and agents:
Where we are liable to you under or in connection with this Agreement (regardless how that liability came to be), our liability will be limited, for each and every Instruction, to the lesser of £100 (one hundred Pounds Sterling) and the amount of that Instruction and overall to you, to £1,000 (one thousand Pounds Sterling).
Nothing in this Agreement limits or excludes our liability for:
You will be liable for losses caused by unauthorised Transactions where we can prove that you contributed to losses on the balance of probability:
If you are liable for losses under this clause, you will be liable for the actual losses that occur between the time you realised, or should reasonably have become aware that your Account’s security had been breached and when you actually let us know.
We reserve the right to claim any reasonable expenses (legal or otherwise) in relation to resolving any claim against you or us (by you), whether resolved or not.
You indemnify us, our Service Providers, our officers, employees, agents and our related bodies corporate for any losses arising directly or indirectly out of:
You may not assign, transfer or novate any of your rights or obligations under this Agreement without our written consent, which may be withheld absolutely.
We may assign, transfer or novate any or all of our rights or obligations under this Agreement by ten Business Days written notice to you.
In the event of an assignment, transfer or novation by us:
This Agreement remains in force until it is terminated or we are no longer authorised to provide the Stake Service.
Either party may terminate this Agreement:
We may terminate this Agreement, your Stake account or your ability to use the Stake Service at any time and for any reason (including but not limited to examples provided below) by giving you notice, which at our discretion can be effective immediately on providing notice.
Such reasons for termination by us may include (but are not limited to):
Upon any notice of termination (by you or us), we reserve the right to refuse the execution of any outstanding Instructions.
If your Stake Account has been terminated for whatever reason, then (unless we are prohibited from doing so by any applicable law or regulation), we will do the following:
Once your Stake Account has been terminated, we will not accept any further Instructions from you.
We may retain a copy of all records related to your Stake Account and Instructions you have sent to us, in accordance with our data retention policies and otherwise as required by any applicable law or regulation.
If any provision in this Agreement shall be held by a court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, in whole or in part, the provision shall apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable and gives effect to our commercial intention.
If any provision of this Agreement is unlawful, void or unenforceable, then that provision shall apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable and gives effect to our commercial intention and that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.
All parties must use all their reasonable endeavours to resolve any dispute arising in connection with this Agreement or any transactions thereunder.
If you do have a complaint in relation to your Stake Account, please contact us firstname.lastname@example.org in the first instance. We will endeavour to resolve any issues as quickly as possible. Should you wish to raise a complaint by letter, please write to us at Hellostake Limited, 85 Great Portland Street, London, W1W 7LT
If are not satisfied with an outcome of your complaint or dispute you make in relation to the Stake Service, you may have the right to refer the complaint to the Financial Ombudsman Service. We note that the Financial Ombudsman may not look at a complaint until it has been raised with us (being the firm) and that we have had a reasonable time to respond.
The details for the Financial Ombudsman Service (UK) are:
Address: Exchange Tower London E14 9SR.
Phone from UK: 0800 023 4567
Phone from outside UK: +44 20 7964 0500
In relation to any dispute, we reserve the right to claim reasonable costs associated with the resolution of such dispute, even if such dispute is not resolved to your satisfaction.
This Agreement is governed by English Law.
The parties agree to irrevocably submit to the non-exclusive jurisdiction of the courts of England & Wales