Stake (“we”, “our”, “us”) is the trading name of:
Hellostake Limited (Company no. 11676409), authorised and regulated by the UK Financial Conduct Authority (Firm Reference Number: 830771). Our Information Commissioner’s Office (UK) registration number is ZA551937.
Stakeshop Pty Ltd (ACN 610105505), an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927). Stakeshop Pty Ltd is registered as an overseas company in New Zealand (NZBN: 9429047452152).
If you have any questions about this document please email us at firstname.lastname@example.org
This Policy is in accordance with:
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
We may collect this information when you:
What is the legal basis for collecting your information?
By law, we must have a legal basis to collect and use your personal information.
Our legal basis may be one of the following :
|Meeting legal or regulatory obligations||We may have a legal or regulatory responsibility to collect and store your personal information for a set period of time.|
|Reasonable and legitimate interests||We may collect and use your personal information, or share it with our partners, because we or they have a legitimate reason to have it and this is reasonable when considered in relation to your right to privacy.|
|Adhering to our contracts and agreements with you||We need personal information as part of our agreements and without this, will not be able to provide our services to you.|
|With your consent||Where you’ve agreed to us by collecting your information, you indicate you’re happy for us to use your personal information in a certain way.|
Why do we collect, use and disclose your personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
Do we use your personal information for direct marketing?
To whom do we disclose your personal information?
Disclosure of personal information internationally
To provide you with the services, we may disclose personal information internationally to any of our partners, including but not limited to our US Broker-Dealer (DriveWealth, LLC, “DriveWealth”) located in the United States of America and to any regulatory bodies as required by law.
Due to the international nature of our services, we use partners and providers that may be based overseas and we may be required to share your information with them. When you provide your personal information to us, you consent to the disclosure of your information outside of your country of residence and acknowledge that such partners or providers may not handle your personal information in compliance with the laws and practices of your local market. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with such principles and legislation that we adhere to .
The data we collect from you may be transferred to and stored somewhere outside of your local jurisdiction if we have specific agreements and/or due diligence in place. In certain circumstances it may also be processed by staff outside of Australia and the United Kingdom and those who work for us or a select third party.
We may collect personal information about you when you use and access our website or mobile application.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. Cookies help both us and select third parties to improve our website and mobile application and give our users a better experience.
Security & Storage of Information
We may hold your personal information in either electronic or hard copy form. We store any electronic information on secure servers through Amazon Web Services.
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we encrypt all data and have stored in secured facilities. However, we cannot guarantee the security of your personal information.
As your personal information is available inside the Stake app or website, we require you to set a strong password when creating an account and encourage users to set up multi-factor authentication. We request that you do not share your password with anyone and it remains confidential.
Length of storage
By law, we need to store information about you for 7 years (Australian service) and 6 years (for our UK service). Ordinarily, we will not hold your personal information for more than those periods after our relationship with your has ceased, unless required by law or due to an ongoing claim.
Under all circumstances, you have the following rights:
In certain specific circumstances you also have following further rights:
If you would like to exercise any of these rights, you can log into your account or email us at email@example.com. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
For New Zealand resident customers
Stake complies with the New Zealand Privacy Act 1993 when dealing with your personal information. This policy does not limit or exclude any of your rights under that Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Making a complaint
If you think we have breached any of the Australian Privacy Principles, New Zealand Privacy Act 1993 or General Data Protection Regulation (GDPR), as it applies to you, or you wish to make a complaint about the way we have handled your personal information, you can contact us at firstname.lastname@example.org
Please include your name, email address and/or telephone number and clearly describe your complaint. For security reasons, we can’t deal with your request if we are not sure of your identity, so we may ask you for proof of your ID. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
For Australian residents, if you think that we have failed to resolve the complaint satisfactorily, you can telephone the Office of the Australian Information Commissioner on hotline 1300 363 992 (Australia).
For UK and EEA residents and in accordance with GDPR, you can lodge a complaint about our collection and use of your personal information to the Information Commissioner’s Office (ICO) or to the data protection authority in the country where you usually live or work, or where the alleged infringement has taken place. For more information, please contact the ICO by mail at, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, by phone on 0303 123 1113 or through their website.
Effective: 9th October, 2019