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Funding delays & mistakes

Why is my Stake AUS deposit delayed?

Your AUD deposit can be delayed for several reasons: 

  • Your bank could have placed a 24-hour hold on your first deposit to your Stake AUS account.
  • Your bank may not support instant payments 
  • You might have entered the unique BSB and/or account number incorrectly 
  • There may be external compliance checks in line with Anti-Money Laundering legislation 

Why is my Stake Wall St deposit delayed?

Your U.S. deposit could be delayed for several reasons: 

  • You may have not properly entered your 10-digit Stake Wall St account number into the Description field of your bank transfer (Beginning with 'ST', head to Wall St in app: More > Profile > Account number)
  • Your bank may have placed a 24-hour hold on your first deposit to your Stake Wall St account. 
  • You may have mistyped the BSB or Account Number 
  • There could be a compliance check, in line with Anti-Money Laundering legislation 

Please note that Stake does not support BPAY, international wires, in-person branch transfers (i.e. cash Deposits), cheque payments, or third-party deposits.

 

What happens if I accidentally enter the wrong details?

If you have used the wrong bank details for a deposit, we advise you to inform your bank and request a reversal.

We recommend saving your Stake bank details in your banking address book to minimise risk.

If you have further questions regarding the deposit, you can get in touch with our support team here.


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Stakeshop Pty Ltd, trading as Stake, ACN 610105505, is an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927) ('Sanlam') and an authorised representative (Authorised Representative No. 1241398) of Airwallex Pty Ltd (Australian Financial Services Licence No. 487221) ('Airwallex'). Stake is not authorised by Airwallex under Airwallex’s AFSL to arrange for clients to be issued with securities as Airwallex is not authorised under its AFSL for this purpose. Stake is not authorised by Sanlam under Sanlam’s AFSL to arrange for clients to be issued with a non-cash payment facility as Sanlam is not authorised under its AFSL for this purpose. Stake SMSF Pty Ltd (‘Stake Super’) is not licensed to provide financial product advice under the Corporations Act. This specifically applies to any financial products which are established if you instruct Stake Super to set up a self managed super fund (‘SMSF’). When you sign up to Stake Super, you are contracting with Stake SMSF Pty Ltd who will assist in the establishment of a SMSF under a ‘no advice model’. You will also be referred to Stakeshop Pty Ltd to enable your trading account and bank account to be set up in order to use the Stake Website and/or App. Stakeshop Pty Ltd will also run marketing and promotions to you under. For more information about SMSFs, see our SMSF Risks page.The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services. At Stake and Stake Super, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Any advice given by Stake is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate taxation and legal advice. Please view our Financial Services GuideTerms & ConditionsPrivacy Policy and Disclaimers  before deciding to invest on or use Stake or Stake Super. By using our website or service in any way, you agree to our Privacy Policy and Terms & Conditions. All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance. Stake and Stake Super are registered trademarks in Australia.

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