Privacy & security

SMS Mobile Verification

To keep your account as secure as possible, we have added SMS mobile security. A security code is sent to your mobile device when you perform account actions where verification is required for account changes.

If you are having trouble receiving your security code via SMS, then please click the resend code button on the code entry screen. You might have to wait for the 30-second counter to finish counting down before the button shows, this is to allow time for you to receive the SMS code.

This will open up a pop-up where you can choose to resend the code via Whatsapp, which is helpful if you only have internet connection and not mobile service. You have the ability to enter a different mobile number on both the pop-up or on the 'Profile' page. 

If you don't receive the code via Whatsapp, you can also receive it via a voice call to your device.

What if I cannot use SMS verification?

We will continue to support 2FA apps (Device MFA) like Authy (previously needed to be enabled via Web - this can now be done in-app). Please note: If you enable Device MFA/TOTP, then your account won’t use SMS verification.

If you are still having trouble then click contact support and we will be able to assist you. Send an email to:

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Stakeshop Pty Ltd, trading as Stake, ACN 610105505, is an authorised representative (Authorised Representative No. 1241398) of Sanlam Private Wealth Pty Ltd (Australian Financial Services Licence No. 337927) ('Sanlam') and an authorised representative (Authorised Representative No. 1241398) of Airwallex Pty Ltd (Australian Financial Services Licence No. 487221) ('Airwallex'). Stake is not authorised by Airwallex under Airwallex’s AFSL to arrange for clients to be issued with securities as Airwallex is not authorised under its AFSL for this purpose. Stake is not authorised by Sanlam under Sanlam’s AFSL to arrange for clients to be issued with a non-cash payment facility as Sanlam is not authorised under its AFSL for this purpose. Stake SMSF Pty Ltd (‘Stake Super’) is not licensed to provide financial product advice under the Corporations Act. This specifically applies to any financial products which are established if you instruct Stake Super to set up a self managed super fund (‘SMSF’). When you sign up to Stake Super, you are contracting with Stake SMSF Pty Ltd who will assist in the establishment of a SMSF under a ‘no advice model’. You will also be referred to Stakeshop Pty Ltd to enable your trading account and bank account to be set up in order to use the Stake Website and/or App. Stakeshop Pty Ltd will also run marketing and promotions to you under. For more information about SMSFs, see our SMSF Risks page.The information on our website or our mobile application is not intended to be an inducement, offer or solicitation to anyone in any jurisdiction in which Stake is not regulated or able to market its services. At Stake and Stake Super, we’re focused on giving you a better investing experience but we don’t take into account your personal objectives, circumstances or financial needs. Any advice given by Stake is of a general nature only. As investments carry risk, before making any investment decision, please consider if it’s right for you and seek appropriate taxation and legal advice. Please view our Financial Services GuideTerms & ConditionsPrivacy Policy and Disclaimers  before deciding to invest on or use Stake or Stake Super. By using our website or service in any way, you agree to our Privacy Policy and Terms & Conditions. All financial products involve risk and you should ensure you understand the risks involved as certain financial products may not be suitable to everyone. Past performance of any product described on this website is not a reliable indication of future performance. Stake and Stake Super are registered trademarks in Australia.

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